ADT® Authorized Dealer Serving Springfield, MA & Western Massachusetts
Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature brings the common practice of supplying a neighbor your house key into the modern age. It eliminates the necessity of actual keys or passcodes and permits you to oversee who can go in your Springfield home and for what duration. Discover more about how it works with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to tend to your plants, collect your mail, or take your dog out when you go out of town. In the past, you would just give them a key to your house. There’s now a better way. Thanks to ADT's Trusted Neighbor Feature, you won’t have to be concerned about misplaced keys or doors left unlocked. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a compatible smart lock, and the ADT+ app that brings it all together. Here’s how the service works: 

  1. You assign access to a trusted person, like a relative or neighbor, with the ADT+ app.
  2. Next, you configure permissions. You can assign neighbors timed access, allowing them to enter and depart during specific hours, or event-based access. To illustrate, if a package shows up, the system can release the door to let your neighbor move it inside once it verifies them.
  3. After you’ve programmed access, your Google Nest Doorbell employs familiar face detection to verify your neighbor as they come near the door.
  4. Your ADT system will deactivate the alarm and release the door lock when the individual is confirmed as an approved guest.
  5. You are sent instant notifications as your neighbor enters and exits. The app also supplies a complete history. 
  6. When the trusted neighbor exits, your smart door lock secures independently to shield your home.

You are able to grant access for any person you would like, such as a service technician, animal sitter, or a companion who arrives when you’re not there. This feature is also helpful during emergencies, specifically when you’re away. For instance, if a water sensor goes off, your system can grant event-driven access so someone can turn off the water supply. The user-friendly app makes programming permissions straightforward. 

Boost Your Springfield Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your Springfield home smarter and more secure. This service isn’t only for neighbors and relatives, as you’ll enjoy the facial recognition and auto-unlock capability when you’re wrangling kids or bringing in loads of groceries. Once you're inside, the door locks behind you automatically.

Customize Your ADT Home Security System In Springfield With The Latest Tools

Experience features like ADT Trusted Neighbor and smart video cameras with a full-featured home security system in Springfield from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to provide the latest advancements from the top name in home security. Call (413) 213-4274 today to design your package. Our skilled team can answer your questions about the ADT+ app, Google Nest cameras, and how to get everything working in unison.